BST Helping you Connect with Customers
 

Grow and Accelerate Your Dealership with BST Calllocker – Connected Communications.

Businesses need to connect with customers on a personal level and can serve better on their needs. Live Chat, Messenger, Email, web forms, text messaging, and WhatsApp has all become commonplace in business. We have developed our own Calllocker.com service that helps your dealership business by providing call forwarding, tracking, recording, text messaging, and analytics in a single system. Integrated with email marketing, CRM, WhatsApp business, and our latest chatbot live chat service.

EMAIL MARKETING 

Our Email marketing service helps to keep your customers engaged and grow your business through email. We create engaging emails and grow your brand to get the most out of email marketing. Our email tools allow you to get started with a variety of templates for your emails based on your brand. With the best subject lines, our content optimizer makes your email copy and layout more engaging. We make your emails more relevant based on the customer’s behavior and interactions and drive better engagement. Our delivery rate of email marketing campaigns is always successful and also you can track your sales with our reporting. 

CRM SYSTEM – HUBSPOT 

In a fast-paced world, customers demand an exact and quick response from a company; otherwise, they lose interest. Gone are the days of spreadsheets and call sheets. The introduction of CRM systems has revolutionized how we store information and provide customer service. Customer relationship management systems, when used effectively, are powerful tools. Without them, sales and customer service teams run blind, and business owners can only guess at business performance, lacking key metrics to make decisions. Over the years, we have used many CRM systems, but by far, the best CRM for small businesses is Hubspot.com, the market-leading CRM system. HubSpot provides the tools, support, and integrations with various comprehensive features that provide meaningful customer service, sales management and reporting. Our partnership with HubSpot gives us the technology and support to help our clients get the most out of a CRM system- enabling a customer-centric digital business. 

CALL ANALYTICS 

One of the most overlooked ways to improve your marketing is call management. Call analytics provide businesses with incredible customer response insight. Understanding call metrics can help improve and scale your business operations. Glean data like popular call times of the day, call source, duration, and call location. Tracking and reporting on call volumes make it much easier to develop successful strategies to improve and scale operations. With our partner Calllocker.com we take control of your inbound and outbound marketing calls. We provide valuable insight into your campaign performance with a unique dashboard. When businesses use the call analytics system, it simplifies the complexity of the call data by displaying information on a dashboard for analysis. We provide comparison reports that identify key metrics to improve your marketing response. Call analytics is a valuable tool to enhance the customer journey and boost conversions, and it helps to measure the performance of all call-based marketing campaigns. 

CALL RECORDING 

Most dealerships haven’t considered the value of call recording for business improvement and training in marketing. Even the best salespeople can improve their technique by listening back to conversations. Call recording is an incredible feature that helps store incoming calls for analysis. With Calllocker.com we record calls with no added setup, and the system provides a call whisper feature that makes you aware of the source with a pre-recorded message. Recording customer calls is an effective way to track and analyze employee call performance and call source. You can identify areas of weakness and perfection that can then be used as a training tool for new employees in your company and also understand what triggered the call. 

CALL TRACKING

With call tracking, you get in-depth data on your calls with call source, call duration, wait time, missed calls, and more. Calllocker.com helps to optimize the customer journey, which paves the way to increased revenue and improved customer service. A call tracking system like Calllocker allows companies to optimize online and offline campaigns for high-quality leads. You can prioritize essential calls and work quickly and efficiently with greater visibility. The call tracker tool will track every call and save it to your CRM, so your sales team can get a better idea of who is calling and potentially why before they answer a call. This system completely removes the need for manually checking calls. Never miss a sales call with email and SMS notifications. Create call groups and route calls directly to landlines, mobile numbers or WhatsApp. Tag records with vehicle or asset data, understanding the complete customer journey. 

SMS MARKETING 

SMS (text messaging) marketing has more open rates and is a cost-effective way to engage with existing customers. If you want brand improvement or to drive new business, you can make instant and personalized communication through SMS marketing. Calllocker provides a basic text messaging service that links to Hubspot records using webhooks. The system allows CRM users to send SMS and receive text messages from contacts in the Hubspot CRM system. Keep track of communications, promotions, announcements, and other updates to your customers and leads via a single dashboard. The more personalized your texts, the more your return on investment will be. 

WHATSAPP BUSINESS 

Transform your WhatsApp Business into a support channel for your business sales. Make a chat journey and help customers right from enquiry through to purchasing. You can manage many customer conversations effectively through custom catalogue messages from the inbox. Auto replies save time, making it easy to respond to frequently asked questions. Nowadays, people like to communicate via WhatsApp, and the impact is massive and personalized to increase sales. You can engage your customers with rich content messages and give updates about your Business or about new launches and back-in-stock items for multiple chats simultaneously. Share leads across your sales team and make it simple to send videos and images to customers. Market direct to your customer with rich content, share documents and send updates direct to their phone. WhatsApp for Business is another channel to help join the customer conversation with your marketing effort. 

CHATBOT MANAGER 

Yes, they can be annoying and sometimes frustrating, and we have all experienced them at some point in our digital lives. Still, they can be beneficial, and we believe automated chat responses can help dealers in many ways. With our chatbot AI manager, you can facilitate chatbot across various channels, including web chat and other messaging applications like Facebook messenger. Once set up, this service makes easy and quick responses to customer messaging. You can reduce pressure on your sales team with chatbots by automating messages for repetitive tasks and frequently asked questions. You can quickly deploy chatbots to channels like WhatsApp, Facebook, and other messaging apps. Providing useful information even when out of office hours. Chatbot organizes the interaction between the user and the service, allowing companies to refine their customer service, increasing productivity and profits. 

Let’s Collaborate to Understand your Communication Better